Description

This course aims to equip participants with the knowledge and practical skills required to understand and apply the guidelines of ISO 22361:2022 in crisis management. The standard provides a comprehensive framework for building organizational capability to effectively manage crises by integrating principles, governance structures, response mechanisms, and recovery processes.

The course focuses on translating the standard’s guidelines into practical, real-world applications, enabling participants to enhance their organization’s readiness, improve decision-making under pressure, and ensure effective communication and coordination during crises.

Outline

• Introduction to crisis management concepts and terminology
• Overview of ISO 22361:2022 structure and key concepts
• The seven guiding principles of crisis management
• Building organizational crisis management capability
• Crisis governance, roles, and responsibilities
• Crisis management process (preparedness, response, recovery)
• Decision-making under crisis conditions
• Communication and information management during crises
• Coordination with stakeholders and interested parties
• Training, exercising, and continual improvement
• Practical case studies and scenario-based exercises

Audience

• Risk, crisis, and emergency management managers and officers
• Members of crisis and emergency response teams
• Risk management and business continuity professionals
• Management system auditors seeking to understand crisis management
• Quality, compliance, and governance managers
• Representatives of regulatory and oversight bodies
• Executives and decision-makers involved in crisis situations